shop terms and conditions

Yogipod Shop Terms and Conditions

 

What these terms cover

  • Here at Yogipod we know from our own experiences of shopping online that it’s important to feel secure and protected, so we hope that’s how you feel when shopping with us too.
  • Our Terms and Conditions (or T&Cs) outline everything you need to know to ensure that shopping with us is safe, secure and fair. By using the Website you agree to be bound by these T&Cs and any orders placed by you are bound by these T&Cs. Please read these terms carefully before you submit your order to us. If you’re uncertain about your rights under these T&Cs, or you want any explanation about them please email us on hello@yogipod.co.uk
  • If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Wholesale Orders

  • For certain products Yogipod is able to offer Wholesale discounts. Should you be interested in stocking Yogipod or using Yogipod products within your business please do contact us on hello@yogipod.co.uk with the products you are interested in and we can discuss further

Contact

How to Contact Us

  • The best way to contact Yogipod with any queries or complaints is via email hello@yogipod.co.uk. When emailing we endeavour to get back to you within one working day but sometimes it may take longer

How we may contact you

  • If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

Ordering From Us

How we will accept your order

  • Your order is an offer to Yogipod to buy the product(s) in your order. When you place an order to purchase a product(s) from Yogipod, we will send you a message confirming receipt of your order and including the details of your order (the “Order Confirmation”).
  • When we send you the Order Confirmation this does not confirm acceptance of your offer to buy the product(s) ordered, it is an acknowledgment that we have received your order.
  • Our acceptance of your offer, and conclusion of the sale of a product(s) to you, will take place when we email you to confirm the order has been dispatched to you, at which point a contract will come into existence between you and us.
  • This contract is valid from despatch of products to delivery of the products

If we cannot accept your order

  • If we are unable to accept your order, we will inform you of this in writing (via email). This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to make delivery within a reasonable timeframe due to issues with stock availability. 

Your order number

  • When your order has been received we will assign an order number to your order and inform you of this.
  • It will help us if you can tell us the order number whenever you contact us about your order. If you have not received an order number please contact us at hello@yogipod.co.uk

 

Our Products

Products may vary slightly from their pictures

  • The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
  • Although we have made every effort to be as accurate as possible, because some of our products are handmade, sizes, weights, capacities, dimensions and measurements indicated on our Website for these products have a reasonable tolerance of difference.

As our products are handmade discrepancies or small faults are not a defect but an element of the products charm

  • Most of our products are created by artisans from around the world therefore discrepancies in size or faults within the product are considered part of their handmade charm and are not a defect for which the product can be returned
  • We have strict in house quality control and only faults which are small and not to the detriment of the products use will be placed for sale

Product packaging may vary

  • The packaging of the product may vary from that shown in images on our website.

Product descriptions

  • Each product purchased is sold subject to its product description which sets out additional information related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, after sales care and wash care.

 

Currently we are able to ship to Mainland UK and the countries which make up the European Union. Should you wish to order from elsewhere please contact us directly to discuss further.

Mainland UK – Delivery and Shipping 

Our delivery process

  • The delivery cost and timing will be made clear during the ordering process and will be costed according to the size and weight of the order.
  • We aim to despatch all orders within 3 working days. Should there be a delay we will inform you.
  • We ship using services that require a signature on delivery for the safety of your goods. If the address the goods are being shipped to is unlikely to have a recipient to receive the goods we suggest arranging delivery to a different address. We can’t deliver to PO Boxes or packstation addresses.
  • You will be informed of the tracking number of your shipment when the goods are despatched. This can be used to see the progress of your order as it wings its way to you.
  • Please note that delivery times quoted are for your guidance only and are not guaranteed. As we all know there are often circumstances beyond our control in relation to shipping and we cannot be held responsible for shipping delays out of our control although we will always do our best to limit these.
  • If everything in your order is in stock, we’ll aim to send it out within 3 working days. If not all of the items in your order are in stock we will wait for them all to be ready in order to ship at once. This is not only more economical but is better for the environment too. The order can be split but it will be subject to higher shipping fees and we will need to receive instructions from you to do this. So please contact us on hello@yogipod.co.uk if this is something you would like.
  • Once we have accepted your order we will deliver the goods to you no later than 20 days from acceptance unless we have notified you and agreed a longer delivery timeframe.
  • Longer handling and shipping times may occur for goods not being shipped within Mainland UK, should you like to order from outside Mainland UK please do contact us on hello@yogipod.co.uk
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Mainland UK – Delivery Costs and Timings 

Please see below our basic delivery costs and timings for reference. These are for guidance only and delivery charges may change depending on the size of your order and requested delivery.

These are for delivery within Mainland UK, should you wish to order from Overseas please contact us or check below for our EU country details.

Delivery Type Goods Applicable To Cost Delivery Timing
Royal Mail 2nd Class Signed For Delivery Large Letter (up to 250g) Scarfs, Eye Pillows £2.83 3 days delivery aim from date of despatch
Royal Mail 1st Class Signed For Delivery Large Letter (up to 250g) Scarfs, Eye Pillows £3.00 1 day delivery from date of despatch
Royal Mail Tracked 24 with Signature – Small Parcel (up to 1kg) Blankets, Rugs, Dhurries (or a combination of goods to make this weight) £5.82 1 day delivery from date of despatch
Royal Mail Tracked 48 with Signature – Small Parcel (up to 1kg) Blankets, Rugs, Dhurries (or a combination of goods to make this weight) £5.10 2 to 3 days delivery from date of despatch
DPD – 2 working day delivery – Tracked Filled Cushions, Bolsters (or a combination of goods to make this weight) £7.19 2 working days from date of despatch

Any orders over £100 will include free delivery on a 2-3 days delivery. Should you want your goods quicker then the free delivery will not be applicable.

All delivery times stated are from the point of despatch, not from the point of order confirmation. Currently we are unable to offer next day delivery.

If your order is urgent please contact us prior to placing the order and we can see what we can do to ensure a speedy despatch time.

Currently we aim to despatch goods within 3 working days, if it will be longer then you will be notified.

 European Union Countries – Delivery and Shipping

Our delivery process

  • The delivery cost and timing will be made clear during the ordering process and will be costed according to the size and weight of the order.
  • We aim to despatch all orders within 3 working days. Should there be a delay we will inform you.
  • We ship using services that require a signature on delivery for the safety of your goods. If the address the goods are being shipped to is unlikely to have a recipient to receive the goods we suggest arranging delivery to a different address. We can’t deliver to PO Boxes or packstation addresses.
  • You will be informed of the tracking number of your shipment when the goods are despatched. This can be used to see the progress of your order as it wings its way to you.
  • Please note that delivery times quoted are for your guidance only and are not guaranteed. As we all know there are often circumstances beyond our control in relation to shipping and we cannot be held responsible for shipping delays out of our control although we will always do our best to limit these.
  • If everything in your order is in stock, we’ll aim to send it out within 3 working days. If not all of the items in your order are in stock we will wait for them all to be ready in order to ship at once. This is not only more economical but is better for the environment too. The order can be split but it will be subject to higher shipping fees and we will need to receive instructions from you to do this. So please contact us on hello@yogipod.co.uk if this is something you would like.
  • Once we have accepted your order we will deliver the goods to you no later than 20 days from acceptance unless we have notified you and agreed a longer delivery time frame.
  • Longer handling and shipping times may occur for goods not being shipped within Mainland UK, should you like to order from outside Mainland UK please do contact us on hello@yogipod.co.uk
  • We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

European Union – Delivery Costs and Timings

Please see below our basic delivery costs and timings for reference. These are for guidance only and delivery charges may change depending on the size of your order and requested delivery.

These are for delivery within the countries of the European Union. For delivery to any other part of  the world please contact us for details.

Delivery Type Goods Applicable To Cost Delivery Timing
Royal Mail
International Tracked & Signed Large Letter (up to 250g)
Scarfs, Eye Pillows £9.96 3 to 5 working days delivery aim
DPD – International Classic Delivery – Tracked Blankets, Rugs, Dhurries, Filled Cushions £15.00 1-2 days delivery aim
DPD – International Classic Delivery – Tracked Bolsters (or a combination of goods to make this weight) £15.90 1-2 days delivery aim

All delivery times stated are from the point of despatch, not from the point of order confirmation. Currently we are unable to offer next day delivery.

If your order is urgent please contact us prior to placing the order and we can see what we can do to ensure a speedy despatch time.

Currently we aim to despatch goods within 3 working days, if it will be longer then you will be notified.

 

Damaged, Incomplete and Undelivered Orders

Parcel damaged in transit

  • Even though we do our best to package goods as well and carefully as possible sometimes parcels do get damaged in transit. In these instances please sign for the parcel but ensure the courier marks it as damaged and take clear photos of the parcel before you open it to inspect the contents.
  • Upon opening if you find goods are missing or damaged please contact us within 5 working days so we can discuss with the couriers. We will require photographs in order to progress your claim.
  • Once the parcel has been delivered, whether damaged or not, in line with the Consumer Rights Act the responsibility has passed from us as the retailer to you as the receiver so please ensure if goods are being delivered to a neighbour or a safe place that no damage can occur and they are safe.
  • Depending on the scale of the damage we will work with you to find a solution to the problem but this will not always result in new products depending on our current stock levels it may mean just a refund.

Items missing from an order

  • If you receive your order and there are items missing, first and foremost we can only apologise.
  • Please check the parcel to see if it has been damaged in transit and if so please refer to the point above regarding damages.
  • If the item is just missing please contact us immediately on hello@yogipod.co.uk so we can rectify this
  • The only time we would not be able to send a missing item is if this item was out of stock. On this occasion we would refund the relative portion of the order

My parcel hasn’t arrived on time

  • Please refer to the despatch confirmation in order to find the courier tracking number. This will give you the most up to date information regarding the whereabouts of your delivery. Please note our smaller deliveries will only come with a delivered confirmation and are not full trackable. Should you require a fully trackable service then a more expensive shipping charge will need to be chosen.
  • Sometimes because of circumstances beyond our control deliveries are delayed.
  • Should the tracking number not display information regarding the delivery or you are worried about you delivery please contact us on hello@yogipod.co.uk so that we can investigate and raise a claim with the courier

My parcel hasn’t been delivered

  • Occasionally parcels go missing and are not delivered by the expected date. Should this be the case please contact us as soon as possible and definitely within 5 days of the expected delivery date. This gives us the best chance of the couriers finding the parcel which has normally been mislaid rather than lost

Why would my parcel not be delivered?

  • It has been mislaid in transit – please refer to the point above
  • The delivery address supplied is incorrect. Please ensure that this is correct when placing your order. Should you notice a mistake in the order confirmation email please contact us immediately as we can take no responsibility if the parcel is lost when the address supplied is incorrect. Usually under these circumstances the parcel is returned to us, we will contact you and we will refund you less the shipping costs. A new order will need to be placed to receive the goods again.
  • Failed delivery attempts. Usually couriers try to deliver a couple of times before the parcel is returned to us. Should the delivery be missed and not rearranged then the parcel is returned to us, we will contact you and we will refund you less the shipping costs. A new order will need to be placed to receive the goods again.
  • Refused by recipient. When ordering a gift to be sent directly to the recipient, please be sure that they are aware. A gift recipient who isn’t expecting a gift may refuse a parcel if they believe it’s being delivered to them by mistake. Should this happen, your order will be refunded less any shipping costs and an email sent to notify you. You will need to place a new order online.
  • Illegible address. In rare cases address labels may become illegible in transit. If this happens a carrier will return the parcel to us. In these instances, we will reship free of charge.
  • Badly damaged parcel. If a parcel is badly damaged while it’s on its way to you the carrier may return it without attempting delivery. In these instances, we will repack and reship free of charge.

When you become responsible for the goods

  • Once the parcel has been delivered the responsibility has passed from us as the retailer to you as the receiver so please ensure if goods are being delivered to a neighbour or a safe place that no damage can occur and they are safe.

When you own the goods

  • You own the products once we have received payment in full.

Reasons we may suspend the supply of products to you.

  • We may have to suspend the supply of a product to:
    (a)deal with technical problems or make minor technical changes;
    (b) update the product to reflect changes in relevant laws and regulatory requirements;

 

Orders and Returns

Amending Orders

  • Unfortunately once you have received your order confirmation we are unable to amend your order but you are still within your rights to use our returns policy

Cancelling Orders

  • Unfortunately once you have completed your order at checkout we are not able to amend or stop orders after they have been placed. If you change your mind and decide you do not want your order and wish to cancel, you will need to return the whole order once it has been delivered to you.
  • In accordance with the Consumer Contract Regulations, you have 14 days from the first day that you receive the goods. Should you decide to return your whole order within 14 days we will refund you in full for the item(s) including the original shipping charge. If the order is shipped in more than one parcel the 14 days will apply from the date of delivery of the last item. Please note we only refund the standard delivery amount we do not refund express delivery charges. Your refund will be processed once the goods have been returned safely to Yogipod. The Consumer Contract Regulations applies to EU countries only. Please see below for more details.
  • All postage and handling charges associated with returning the goods to Yogipod are your responsibility.

Your right to end the contract with us

  • By purchasing from Yogipod you enter into a contract with us once the goods have been despatched and this contract ends once the goods have been delivered. This contract protects you as purchaser that the goods purchased are as described, in safe working order and fit for purpose. These statutory rights should also be looked at in conjunction to the stipulations to do with products already laid out in these terms and conditions.

Consumer Contracts Regulations 2013

  • This legislation offers you the following cancellation rights when you buy online or by phone:
  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods
  • Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn’t affect your statutory rights if goods are faulty or not as described.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. This should be sent to us via email on hello@yogipod.co.uk
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Returns

  • We want our customers be excited when they receive their parcel and to love the contents but if for whatever reason this is not the case you have 30 days to return the goods.
  • We must be contacted in order to explain the reason for return prior to the return being made.
  • Small discrepancies or faults within our handmade products are not considered as defects for return but please do contact us if you are unsure and we can verify.
  • Please contact us prior to returning products in order to obtain the returns address
  • The postage and handling of the return is your responsibility.
  • Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.
  • Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method. Refunds can take up to 14 days to be processed after receipt of the return. Shipping costs will not be refunded.

Exchanges

  • We are not able to offer an exchange service on unwanted goods.
  • The quickest and easiest way for you to get exactly what you want in a different colour or size is to simply return the unwanted item and order another.

Reviews

  • By buying directly from www.yogipod.co.uk we will automatically contact you 10 days after purchase to invite you to review your purchase. Should you wish to not receive this email please let us know immediately after placing the order via email hello@yogipod.co.uk
  • This an automatic communication to the email address used to purchase and is not the same as signing up to our newsletter or any other future communications

Price and Payment

Product prices

  • The prices for the products can be found clearly next to the product listing. This price will be reconfirmed as you move through the ordering process
  • Every care is taken for the correct prices to be displayed. Should an error occur then you will be charged whichever the lowest price is whether that be the displayed one or the correct price
  • Individual product prices are purely the price for the product and do not include delivery charges

VAT

  • As a small business we currently do not charge VAT. If this changes then VAT will be included automatically in the listed price
  • If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

When and how you pay

  • In order to fulfil your order we require full payment at the time of order. Without full payment the order will not be confirmed and the goods will not be despatched.
  • We accept payment for goods via card and PayPal. For payment to be processed you will be redirected to the PayPal website but a PayPal account is not required, they just handle our payments
  • All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

Wholesale

For all wholesale enquiries of 10pcs or more please contact us directly to discuss. Some of our products are limited edition but we are always happy to try and find a solution.

Back Orders and Out of Stock Products

For a selection of products it may be possible to place back orders when products are out of stock. These will essentially be ordered and made to order and so for this the leadtime will be longer. For back orders please expect despatch within three weeks of the order date but we will be in touch to discuss.

If a product is out of stock and not available for back ordering please do contact us as we may still be able to fulfil your order.

Any questions please do contact us

Terms and Conditions last updated November 2018